REAL ESTATE BRANDING AND MARKETING

There’s a big difference between being good at what you do and being invited to speak about it. In this episode of Know Like Trust, I sit down with Kendall Bonner, nationally recognized speaker and founder of Industry Speaks Academy, to discuss what most aspiring speakers misunderstand. Most people think: “I’m experienced. I’m successful. Put me on stage.” But according to Kendall, that’s only one piece of the puzzle. The Three Credibilities To move from expert to industry co

Most businesses don’t fail because they lack talent or tools. They fail because they misunderstand customer experience. In this episode, Elizabeth Dixon , former hospitality executive and author of The Power of the Customer Experience , joined me for a powerful conversation on why experience can’t be reduced to a training module. Elizabeth shares what she witnessed firsthand while leading hospitality at Chick-fil-A . Organizations were enamoured by what Chick-fil-A was doing

When people talk about customer experience, they often focus on marketing, first impressions, or closing the deal. But according to Melissa Anderson, Director of Customer Success at MoxiWorks, the most important work begins after  the sale. In this episode of Know Like Trust for Real Estate, we discuss what it actually takes to guide clients through change, uncertainty, and high-stakes decisions, whether that’s onboarding new technology or buying and selling a home. Melissa